Last updated: November 2, 2026
At Rovaska, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
Returns
Damaged, defective or incorrect items: please contact us within 48 hours of receiving your order.
Other returns: you may request a return within 1 day of receiving your order, as long as the product is unused, in its original packaging, and in resaleable condition.
To start a return, call or email us with:
- Your order number
- Photos of the product (if damaged or incorrect)
- The reason for the return
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Used products
- Opened beauty and personal care products
- Items without their original packaging
- Clearance or sale items
- Products damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be processed within 5–7 business days through one of the following methods:
- Bank transfer
- Easypaisa
- JazzCash
Exchanges
We offer exchanges for:
- Damaged products
- Defective items
- Incorrect items received
Exchanges are subject to product availability.
Return shipping costs
- If the return is due to our error (wrong, damaged, or defective item), Rovaska will cover the return shipping cost.
- For all other approved returns, the customer is responsible for the shipping charges.
Cancellations
Orders can be cancelled before they are dispatched. Once an order has been dispatched, it can no longer be cancelled and will be handled under this return policy.
How to request a return
Call us on +92 332 4441895 or email rovaska.info@gmail.com with your order number and photos of the item, and we'll guide you through the next steps.